These terms and conditions set out the legal terms that apply to your use of monsterlabo.com (the “Website”) and the other services that we provide. Please read them carefully and make sure that you understand them, before placing your order on our Website.
Please note that by using the Website, you agree to be bound by these Terms and Conditions. We may change or modify these Terms and Conditions at any time, and your continued use of this Website following such change shall signify your agreement to be bound by the modified Terms of Conditions. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using this Website.
monsterlabo.com is the property of Monster Labo SPRL, Belgian company registered under the number BE0690.921.397. The address of our main offices is 15 rue Armand Staquet, 6221 St Amand, Belgium.
We attempt to be as accurate as possible in the description of the products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the products on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the products.
Orders, prices and payment
Your order for the products is subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price.
To order products you must possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible of your order and for the information you provide (the correct products, quantities, size, etc.).
Formation of the contract
When you place an order on our Website, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order. The contract and the order confirmation will be established from the moment you receive an email informing your order is validated. This email signifies that the ordered product is confirmed.
Price and availability
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, errors may occur. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you within 48 hours, the concerned product will be treated as cancelled. All other orders will continue to be proceeded and you may cancel these at any stage if you do not agree to these terms. If you cancel and you have already paid for the products, we will give the option to receive a full refund.
If you have ordered a product from a country in Europe, the prices advertised on the Website are inclusive of VAT. Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order.
Depending on your delivery address, different taxation rules and additional charges may apply. We do not have any control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.
Please note that in the event you return a product, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.
We offer different payment methods to order on our Website. You can either pay by credit or debit card, either proceed to a Paypal payment.
Once we have verified your payment details and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.
We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria
We aim at dispatching your order within 3 weeks except for Batch 1-2-3 which delays are written on product sheets. Whilst we attempt to respect this delivery time, circumstances may occur and delay the delivery because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.
Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The products will be delivered to you directly. If no one is available at your address to take delivery, a second delivery will be planned. If at this stage, no one can take delivery, our delivery partner will leave you a message notifying you the place where you will have to pick up your parcel.
We organize delivery in different countries. If you have any doubt, please contact us in order to ensure you we can fetch your products to your country before placing your order.
If you order products for delivery to an international destination, your order may be subject to import duties and taxes that are applied when the delivery reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such laws.
Depending on where you live, if you are a consumer you have a legal right to cancel your order under the European Directive 2011/83/UE for the Consumers Protection. During a certain period, you can notify us of your decision to cancel your order and ask for a refund.
Please note we can only returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.
We strongly advise all customers to check the product and its packaging before disposing if any original packaging.
Products must be returned, undamaged and unused with their original packaging.
Returned products will be refund excluding the cost of shipping.
We offer a returns service. You have 14 days from receiving your order to return the product to our boutique. We strongly recommend that you book your return with 7 days of receiving your order to ensure that it arrives back to the boutique in time. We can only accept returns from the same country to which your order was delivered.
To cancel or return a product and ask for our returns service, send us an email where you mention the order reference and the products you want to return. You will receive by email a return ticket that you may print. Go to the nearest post office and joint the return ticket to your parcel.
Once we have received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the return cost.
By using the Website, you agree to the rules mentioned in these Terms and Conditions. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately
Access to the Website
Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
The Website is made available free of charge. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.
We reserve the right to withdraw the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
When you visit the Website and submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.
All our items are subject to 2 years of warranty for European Union and 1 year for other countries.
Url link towards the online European platform regarding dispute resolution : http://ec.europa.eu/odr (art.14 règlement UE 524/2013). This online platform aims to present to consumers qualified entities seeking for settlements out of court, suitable to deal with litigations between consumers and companies within the European Union.
For dispute resolution, the Consumer Mediation Service implemented by the Federal Gouvernent is eligible to receive out-of-court schemes for settling cross-border disputes from consumers. The service will process the case or transfer it to the qualified entity. Url link toward the Consumer Mediation Service : http://www.mediationconsommateur.be//fr.
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