The First

Shipping

When do I get my First?


Depending on the destination, the First and accessories are shipped via DHL Express or DHL Parcel. Estimated time of delivery is 4-8 business days.




Where do you ship The First?


The First is available for shipping to these countries: - Australia - Austria - Belgium - Bulgaria - Canada - Croatia - Czech Republic - Denmark - Estonia - Finland - France - Germany - Greece - Greenland - Hong Kong - Hungary - Iceland - Irland - Israel - Italy - Japan - Latvia - Lithuania - Luxembourg - Malta - New Zeland - Norway - Philippines - Poland - Portugal - Qatar - Romania - Singapor - Slovakia - Slovenia - South of Korea - Spain - Sweden - Switzerland - The Netherlands - Taiwan - Thailand - Turkey - Ukraine - United Arab Emirates - United Kingdom - United States of America - Vatican City




My country is not available, what can I do?


You can contact the team at info@monsterlabo.com and suggest your country. We will check the price of shipping and will let you know if it's possible to ship our products to your country. Please note we can't ship to Russia for B2C purposes, this due to the customs regulations. We can ship to China orders that do not include electronics.





Product

What do I get when buying The First?


The First package features the case with its integrated passive and dual cooling solution, aesthetical skins (standard colours), front & back panels, metallic mesh for the top of the case, mounting kits, thermal grease, HDD anti-vibrations washes and tools. White First come with a white cooling. Black & Anodised First come with a black cooling. Apwal is the same product than The First with same accessories and without aesthetic skins.




What is the weight of The First?


The First weights 7 kilograms (± 250 oz or ± 15 lbs).




What is the dimensions of The First?


The First has the following dimensions: 215 mm (length), 205 mm (depth) and 430 mm (height) for a total volume of 19 litres.




Does it really make no noise?


For configurations up to i5 8500k and GTX 1080/RTX 2070, The First is cooled passively without any fan. For higher configurations, The First is cooled silently with a low speed 120 mm or 140 mm fan installed inside the chassis. In this case, the fan is only activated during short period of time in the event of intense computing (benchmark, software calculation, AAA Games, etc.). From an electronics perspective, some electronics components may intrinsically produce “coil whine”. This electrical noise is independent of the cooling solution and can be avoided by selecting premium brands.




Can I choose the colour of my First?


Special colours can be asked at info@monsterlabo.com




How can I assemble my First alone?


The First is a 100% dismountable case. Tutorial videos are available on our Youtube Channel to help you with the assembly of your components into the case, as well as an assembly guide.




How can you provide right fixtures for my components?


When an order is placed, each client receive an automatic email confirming the order and asking which motherboard and graphic card they plan to mount into their First. By answering this email, the team will be able to add the right fixtures into the package. Each fixture will be also available for free online for next upgrades of components [Update 23/04/19]




I don't want to assemble The First myself, what can I do?


Partners and/or MonsterLabo can assemble The First for you. Feel free to have a look here and see if your country is covered by one of our partners. If not, feel free to contact us and we will discuss about your needs.





Components

Is The First compatible with my motherboard?


Please see the compatible list here. Can’t you find a specific reference? Feel free to send us an email at info@monsterlabo.com




Is The First compatible with my graphic card?


Please see the compatible list here. Can’t you find a specific reference? Feel free to send us an email at info@monsterlabo.com




My graphic card is longer than 270 mm, why is it still compatible?


A graphic card is composed of a PCB with a housing (heatsink and fan) mounted onto it. The assembled graphic card can be longer than the PCB itself. The effective length to take in consideration for The First is the PCB length. This explain why some graphic cards are compatible although being longer than 270 mm, housing included.




Is there any warranty problem to remove my graphic card heatsink and fan (HSF)?


To mount the graphic card onto The First heatsink, you will have to remove the HSF (heatsink and fan). This step is mandatory to have a passive computer. Each graphic card manufacturer has its own warranty policy regarding the disassembly of the HSF. Please refer to your card specification. We will publish soon a tutorial to help you during this process. Disassembling a card is a quite mainstream process in all high-end cooling solutions, liquid cooling being the most common example.




Can you help me to mount my electronic into The First?


Tutorial videos are available on our Youtube channel, as well as a step-by-step assembly guide. You can also have a look at the assembly made in pictures by TechPowerUp or in video by Cowcotland. Any question? Feel free to contact us at info@monsterlabo.com




What about VRM & Memories cooling?


VRMs and Memories can be cooled with small heatsinks taped available on our eshop. We also designed a special VRMs cooling solution compatible with full lenght PCBs. Do you need us to check your card? Feel free to contact us at info@monsterlabo.com.




What about cards not listed on your website?


Many references have been added into our “compatibility” section but not all of them at listed. Most of the time, it is due to the lack of pictures available online. Feel free to contact us if you need us to check a specific reference.




Is The First compatible with my power supply?


The First is compatible with SFX, SFX-L and ATX power supplies. Maximum lenght is 160mm.




Does the power supply vertical positioning have a negative impact on its functioning?


No, there won’t be any overheating problem. First, the power supply is located inside the coolest place of the case. Second, The First is equipped with rubber feet that leave room for air intake and enable “Chimney effect” cooling. Hot air naturally goes up towards the upper part of the case. These two characteristics guarantee a proper cooling for the power supply. None of our thermal tests has revealed a problem.




How many storage drives can I install?


4 storage emplacements are available: 1x 3.5 HDD and 3x 2.5 SSD.




Does the height of my power supply have an impact on the SSD slots?


No. SSD are mounted onto the mechanical structure in a separate place. You can add up to 3 SSDs when using an ATX power supply.




Does the height of my power supply have an impact on active cooling mounting?


It does, the design only allows the mouting on a fan inside the case with a SFX or SFX-L power supply. If you plan to mount an ATX power supply and still want to get an active cooling with your First, you will need to install our " Top Fan bracket" that is compatible with a 200mm fan.




What is the maximum compatible height of memory bars?


All standard formats are compatible. For non-standard formats, memory bars’ height up to 60 mm are compatible.




Do you offer warranty or support?


We offer a 2-years guarantee in the European Union, 1-year elsewhere for the mechanical and cooling parts.




What is the maximum TDP?


Power max CPU: 140W Power max GPU: 180W




What is the recommended configuration?


In full fanless mode:

  • CPU: 100W
  • GPU: 120W
In silent mode (140mm < 500RPM):
  • CPU: 140W
  • GPU: 160W




Is there any dust filter at the bottom of the case?


No, this option has not been considered until now. In passive cooling cases, air flows are very slow making dust suction negligible (contrary to a case equipped with numerous powerful fans). In addition, adding a dust filter will create pressure drops and will ultimately have a negative impact on the cooling performance due to a decrease of the “chimney effect”.




Is The First compatible with an active cooling with fans?


The First has been conceived to operate passively (= without fan) in the vast majority of cases. However, for extreme configuration or an intensive use of the electronics, it is possible to mount an optional low speed fan inside the case in a dedicated slot below the heatsink. This dedicated slot can accommodate a 120 mm or 140 mm fan when using an SFX power supply. For ATX power supplies or double fan configurations, you can mount the " Top Fan bracket" that allows a 200mm fan and is located at the top of the case.




What are the solutions to optimize cable management?


Cables management is a critical aspect for 2 main reasons: (1) it has an impact on the interior aestheticism of the case and most important, (2) it can impede air flow and reduce passive cooling efficiency if not properly done. This is especially true in small form factor cases, where available volume is quite limited. Although cables management of The First can be done quite easily with standards length cables, we propose custom cables options with specialized partners. Their length optimize the cable management and air flow into The First.





Customization

Can I customize my First?


You have 2 options:

  • You can either chose among our customizations
  • You can either customize your First. We shared our drawings so that markers and modders can produce their own skins, shapes, front panel, etc. The First is 100% dismountable, you can remove any parts, upgrade and change them. The First is Yours.




Can I install RGB into The First?


No risk, no fun, no RGB. Our goal is not to propose, like (almost) everyone else onto this market, RGB options. But at some point, we might get bored and work on it. In the meantime, if you’re fond of Spacecraft or Unicorn rig, you can try to integrate them.





Team

Who is behind MonsterLabo?


MonsterLabo has been created by a team of 4 long-term bad gamers but pc builder enthusiasts. Leveraging nearly 10 years of experience in the fields of cooling engineering, the team spent its time from February 2018 working on The First, from its design to its product qualification. The team is composed of:

  • Elisa: focused on press, media, web marketing, community management and online sales
  • Nicolas: focused on thermal design, R&D, IP, prototyping and product strategy
  • Clément: focused on mechanical design and productizing
  • Maxime: focused on strategy, finance and advertising
+ as a special guest, Jérôme + Quentin, as our previous mechanical designer Their ambition is to provide the PC hardware community with a new generation of powerful but passive computer cases.




Where can I speak with someone from the team?


MonsterLabo members are available via email at info@monsterlabo.com, online via our tchat and also present on a dedicated topic on SFF forum. Feel free to join us there!





MonsterLabo

The team is composed of makers, from ideas to reality. Our goal is to provide people with products that meet their hidden desires. 

Contact us

Any question or suggestion? Feel free to contact us at info@monsterlabo.com

© Monster Labo SPRL - 2019

Terms and Conditions of use

Privacy Policy

  • Noir Icône Instagram
  • Noir Icône YouTube